How does the integration work? Do I have to switch off Playtomic?
No. You keep Playtomic, Play by Point, or CourtReserve as your booking calendar. We read from their APIs and run the agents on top using your own SMS, email, and WhatsApp rails. Nothing about your players' experience changes. Nothing about your payment rail changes. The agents run around the booking calendar, not in place of it.
What can't the agents do today?
Because Playtomic's API is currently read-only for third parties, agents can't create or edit bookings directly inside Playtomic — refunds and reschedules that require touching their system escalate to you with one tap. Everything else (filling slots via SMS deep-links, reactivation campaigns, Monday briefings) runs fully automated.
Do you support multi-location operators?
Yes — built for it from day one. Brand-wide promo codes, shared lesson packages, membership portability across every location you run. Open location #4 tomorrow and your members keep their package, their rating, and their history. Cross-venue redirects (Location A full → offer B) are automatic in Ace. This is the single biggest gap operators hit on incumbent tools, and it's a first-class theme here.
Can I change booking rules without a dev ticket?
Yes. Peak-hour bookings require 4 players, off-peak allow 1 for ball-machine or lesson use, Court 3 is doubles-only on Fridays — all operator-editable in the console. No tickets, no wait, no "next sprint." You change it, it's live.
Who owns the player data?
You do. One-click CSV export anytime. We never sell, cross-sell, or share your player list. Our business model is a flat monthly fee — we make nothing off your data.
How long to go live?
Under two weeks is typical. You generate API credentials in your booking platform, we import your player list, tune the agents to your club's voice and policy in a one-hour session, and run in suggestion-mode for a week before auto-execute turns on. Most clubs are live end-to-end in 9–12 days.
What's the Founding Clubs catch?
None hidden. $249/mo is locked for 12 months and reverts to the standard $399/mo on month 13. Setup is $1,000 vs. the standard $2,000 — half off. No long-term contract, no annual lock-in, cancel anytime. In exchange, we ask for direct feedback, a shared Slack channel with the team, and a willingness to be a reference once you've seen the results.
What does the $2,000 setup fee cover?
Concierge onboarding, not a gate. It covers: API credentials with your booking platform (Playtomic, Play by Point, or CourtReserve), importing your player list, tuning each agent to your club's voice and policy, a 1-hour kickoff with the founder, and a supervised first week where every agent action is approved by you before auto-execute turns on. Most clubs are live end-to-end in 9–12 days. Founding Clubs pay $1,000 for the same work.